{"id":20680,"date":"2026-03-27T11:09:26","date_gmt":"2026-03-27T10:09:26","guid":{"rendered":"https:\/\/www.massoth.de\/?p=20680"},"modified":"2026-03-27T11:09:26","modified_gmt":"2026-03-27T10:09:26","slug":"news20260327","status":"publish","type":"post","link":"https:\/\/www.massoth.de\/en\/news20260327\/","title":{"rendered":"New Ways to Reach Us \u2013 For More Efficient Customer Service"},"content":{"rendered":"

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Optimized Email Structure for Even More Efficient Customer Service<\/h2>\n

As part of the continuous development of our internal processes, we have restructured our email communication at the beginning of the year. The goal of this adjustment is to handle inquiries faster, more precisely, and with greater transparency\u2014across sales, technical support, and service. To ensure your request reaches the right contact without delay, we kindly ask you to use the appropriate email address going forward. This allows us to process your inquiry directly within the responsible department. Of course, all existing contact options will remain available\u2014however, the new structure is designed to provide you with an even faster and more convenient service experience.<\/p>\n

The following central contact addresses are now available:<\/p>\n

sales@massoth.de<\/a><\/strong>
For all sales-related matters such as quotations, orders, product information, and general sales inquiries<\/p>\n

hotline@massoth.de<\/a><\/strong>
For technical questions, support with the use of our products, and assistance with troubleshooting<\/p>\n

service@massoth.de<\/a> (new)<\/strong>
For service requests, repairs, returns, as well as all topics related to maintenance and servicing<\/p>\n

Clear Responsibilities \u2013 Tangible Benefits for Our Customers<\/h2>\n

With the introduction of the new address service@massoth.de<\/a><\/strong>, we are deliberately separating technical consulting from service processing. This distinction enables us to streamline processes more effectively and handle them through specialized teams.<\/p>\n

For you, this means:<\/p>\n