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Optimized Email Structure for Even More Efficient Customer Service
As part of the continuous development of our internal processes, we have restructured our email communication at the beginning of the year. The goal of this adjustment is to handle inquiries faster, more precisely, and with greater transparency—across sales, technical support, and service. To ensure your request reaches the right contact without delay, we kindly ask you to use the appropriate email address going forward. This allows us to process your inquiry directly within the responsible department. Of course, all existing contact options will remain available—however, the new structure is designed to provide you with an even faster and more convenient service experience.
The following central contact addresses are now available:
sales@massoth.de
For all sales-related matters such as quotations, orders, product information, and general sales inquiries
hotline@massoth.de
For technical questions, support with the use of our products, and assistance with troubleshooting
service@massoth.de (new)
For service requests, repairs, returns, as well as all topics related to maintenance and servicing
Clear Responsibilities – Tangible Benefits for Our Customers
With the introduction of the new address service@massoth.de, we are deliberately separating technical consulting from service processing. This distinction enables us to streamline processes more effectively and handle them through specialized teams.
For you, this means:
- faster response times through direct assignment of your request
- more efficient processing without internal detours
- greater transparency throughout the entire process, especially for service and repair cases
At the same time, we are establishing a structured foundation internally to reliably and sustainably meet the growing demands of customer service.
We would like to thank you for your trust and look forward to providing you with an even better, more clearly structured, and more efficient customer service experience through this optimization.
Your Massoth Team
